Terms And Conditions

General

Initial 15 minute consultation is complimentary.

We will carry out services as set out and agreed with the client in writing.

The responsibility of the final proof-reading of documents lies with the client and any errors notified within 48 hours of receipt will be corrected by Better Your Blog. After 48 hours it shall be deemed that the work has been accepted and free of errors/omissions and Better Your Blog will accept no liability or loss arising from the performance of any services carried out under the agreement.

Errors or omissions reported after 48 hours can still be corrected but any additional time spent may be charged to the client at the current ad hoc hourly rate.

Better Your Blog will not be held liable or responsible for the end use of any document or work carried out by us. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable.

Written quotations will be provided prior to any work commencing.

Although every effort will be made to ensure reliable service, in event of equipment failure, Better Your Blog cannot be held liable for any loss of information.

It is the clients responsibility to ensure regular back ups of their blog at all times unless they have chosen me to provide a service for them that agrees I will be responsible for said back ups.

Office Hours

Better Your Blog core office hours are term time 9am – 3pm Monday through Friday.

Although I work extremely flexibly in and around these hours; any communication, email, telephone calls outside of these hours may well be dealt with the next working day.

Communication

Email is the preferred method of contact between the client and Better Your Blog.

We aim to communicate with you by such methods as you may reasonably request. You may need to virus check electronic media and emails as, although we take reasonable precautions, we cannot guarantee that all electronic data is virus-free. We will communicate with you and others when appropriate by email, but we cannot be responsible for the security of correspondence and documents sent by email. By paying for my services, you give informed consent to enable us to communicate with you on confidential matters by email, unless you have asked us not to do so or we have discussed an alternative method.

Charges & Payments

Monthly retainer packages must be paid in advance and unused hours cannot be carried over to subsequent months.

Retainer packages are invoiced at the start of each month for the month ahead and payable within 14 days.

First time ad hoc clients will be invoiced ahead of the work being started. Ad hoc work will be billed by the minute and charged on a monthly basis.

Minimum invoice amount is 1 hour with the hourly rate being then billed in increments of 15 minutes with time rounded up to the nearest quarter.

Those that are not first time ad hoc clients; a deposit of up to 50% may be requested before the commencement of any work with any additional time worked due at the end of the month (part payment) and/or on completion of the work.

Payment can be made by cash, BACS transfer or via Pay Pal (fees apply). If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with the client.

Any payments due is strictly 14 days from receipt of invoice & billable time includes virtual or face to face meetings, calls, WhatsApp or voice messages and the reading and writing of correspondence in any of the above formats.

Failure to pay will result in a late payment fee’s being added to the total amount inc any debt recovery fee’s too.

Any and all costs incurred for chasing and/or recovering the outstanding payment will also be added to account & no further work will commence until the outstanding invoice has been paid.

If turnaround of work of 24 hours is requested, and it requires no alternative but to work beyond our ‘office hours’ then additional charges may be applied.

All charges will be reviewed on the 1 January of each year. Clients will be notified and given 1 months notice of any new charges in writing.

Confidentiality & Data Protection

Confidentiality is guaranteed at all times

No information will be made available to any third party

All work will be kept on file for a period of 6 months. After this time, work will be deleted unless specifically instructed.

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